• Website use: This website is for use of persons over the age of 18 and older.
  • All the images, material, articles, information is the intellectual property of KetelKraal PTY Ltd and are protected against Copyright laws.
  • Item descriptions and/or images may differ from the actual product.
  • All the information i.e. recipes or articles found on this website will be at users own risk.
  • If you use this website, our training packages, videos on the internet, e-books and any other information in the public domain, you acknowledge that you do so under the South African Law and neither KetelKraal, any of it’s personnel nor any other related individual or Business shall be held liable or responsible for loss or damages.
  • By using this website and buying equipment or any other items herein listed for sale, you agree to use it under the subscribed laws of South Africa thus Ketelkraal PTY Ltd cannot be held accountable for any illicit activities or wrongdoings with our item(s) range/equipment or intellectual property.  Please make sure you understand the laws and rules of South Africa, and you familiarize yourself with them. If you have any uncertainty with regards to the South African Laws regarding fermenting and distilling your own alcohol, please get in touch, and we will gladly assist.

 

 

WHEN BUYING ANY ITEM FROM KETELKRAAL, WHETHER IT BE ONLINE OR AT OUR RETAIL OUTLET, THE ONUS IS ON THE BUYER/CLIENT TO KNOW WHAT THE ITEM IS USED FOR (IT’S PURPOSE) AND HOW TO USE IT (SET UP/CALIBRATE ETC.)  KETELKRAAL IS A SERVICE PROVIDER AND CLIENT’S ARE RESPONSIBLE FOR THE UNDERSTANDING OF EQUIPMENT AND IT’S USES BOUGHT FROM US.

 

DISCLAIMER

KetelKraal and its employees and partners will not be held liable for any of the following:

  • Damage to/or loss of property and/or life due to negligence on the part of the Still user.
  • Injuries to any individual resulting from use of any of our products due to misuse or negligence on the part of the end user.
  • When buying a Still from KetelKraal, ALWAYS, first test the still with water to check that there are no leaks. All equipment is tested by KetelKraal prior to leaving the warehouse, however, once the still has been in transit damage may occur that is beyond our control.
  • NEVER leave your still unattended when it is in operation. Ensure the person operating the still is equipped with the correct information, knowledge, and expertise to operate the still.  If you should have any doubt, we strongly recommend that the still operator attend one of the Ketelkraal Training Courses on Distilling to better equip themselves with the necessary information for the safe operation of the still.
  • Most Stills are equipped with analogue thermometers at the top of the vapor trail so temperatures can be always monitored. Ensure you familiarize yourself with Distilling temperatures.
  • Any Still NOT equipped with an Analogue Thermometer: it is recommended that the person/s operating the Still, equip themselves with a Digital Thermo Laser Gun to be able to always ACCURATELY test the Still temperature.
  • ALWAYS ensure that your Still is clean and free of all debris that might be inside the Column of your still and that may cause a blockage.
  • When Using an inline GIN basket ensure all botanicals are placed inside the basket in a GIN BAG and not loosely placed in the basket. Botanicals can dislodge and cause a blockage if not in GIN BAG.  Ensure the Gin Bag is not too full – this may cause a blockage and can result in compression that may cause an explosion.
  • If no distillate is present through your still after it reaches 80° C switch the still off IMMEDIATELY.
  • NEVER distil any liquid with a %ABV over 35% as any distillate over this percentage is highly flammable and can cause a fire if any leaks are present in/on your still.
  • When distilling with flammable liquids ALWAYS do so in a well-ventilated area. ALWAYS keep a CO² fire extinguisher at hand.
  • KetelKraal vessels are not pressure vessels and can therefore not be used as pressure vessels. ALWAYS ensure that your vapour channel is open with specific emphasis on NO BLOCKAGES within the channel. Even though vessels are not manufactured for pressure it is wise to install a pressure release valve as an extra safety precaution.
  • NEVER overfill your Boiler.
  • Should you use solid particles such as fruit in your still ALWAYS ensure that blockages do not form.
  • When using open flame type heat source like LPG Gas ALWAYS ensure the GAS BOTTLE is situated far away from the open flame and that the regulator is working properly and that no leaks are present.
  • If any GAS is smelled IMMEDIATELY close the regulator and have the GAS BOTTLE and REGULATOR TESTED by an authorized supplier.
  • Any person/s that purchase a Still from KetelKraal do so at their own risk.
  • KetelKraal cannot be held responsible for misuse or negligent use by the purchaser of a Still.

 

Payment Options

You can choose to buy online via EFT, or PayFast. If this is not a method, you feel comfortable with you can also ask us for an invoice and do a direct bank transfer. You can also choose to come and buy with cash. Please note that no item will leave our store until such time as the full payment has cleared in our account, or cash has been received in full.

Please note that most of our prices are based on the Rand/Dollar exchange rate and that prices can change without notice. Website prices maybe outdated from time to time when the rand dollar fluctuates. From time to time the markets are very volatile and the RAND can weaken overnight, and it’s something that is beyond our control. This will apply for all advertisement and specials out in the public domain. We will try and keep the prices on the website accurate as for as possible, but if the South African Currency loses or gains value, for whatever reason we can change the price.

 

NOTE TO ALL CLIENTS: ONLINE PURCHASE PRICES AND WALK-IN CLIENT PURCHASE PRICES MAY VARY.

 

Shipping & Delivery

  • Please note that KetelKraal  PTY Ltd does not have their own delivery/courier company.
  • KetelKraal can not be held  liable for any loss, damage or obstacles encountered by the courier company, that might have occur during the delivery of our customer’s parcels premises. It must be noted that ALL products are quality checked and packaged stringently prior to shipping.
  • You, as a customer, have the option to choose your own courier service and/or arrange pickup.  You can also ask us to arrange the delivery with courier companies we use frequently.  You are welcome to send a driver to collect at your discretion.
  • If you feel your risk is too high or you want to make sure you are covered, there is an option to take out Insurance. Insurance is not something standard that we do for our customers because it is infrequent that incidents happen and Insurance is expensive. Please make sure you specify on the quotation that you would like Insurance with your delivery.  We also, at additional small fee, offer fortifying packaging for you at your request.

 

Product Manufacture Discrepancy

PLEASE NOTE THAT ALL PRODUCTS AS PURCHASED ON THE WEBSITE FOR MANUFACTURE WILL BE MANUFACTURED AS PER MAIL, INVOICE AND WHATSAPP TEXT CONVERSATION THREADS.  AT NO TIME WILL VERBATIM CONVERSATIONS REGARDING AMENDMENTS TO PRODUCTS BE CONSIDERED AS BINDING UPON MANUFACTURE AND COMPLETION.

 

REFUNDS & CANCELLATION FEES

Items Out Of Stock and on Back-Order

From time to time we run out of stock,  and our stock at hand and the stock our website show is not in sync. Our website might show it is available, but then it is out of stock.

Because we have so many variables that are beyond our control, it will be impossible to commit ourselves to an exact date for your product/s to be delivered or ready for your collection. Things we do not have control over are:

  • When our service providers and suppliers deliver procured items
  • Courier Delivery Time & Date
  • Load Shedding
  • Number of staff we allowed to have according to the government during Lockdown Levels
  • Cable Theft
  • Other crime such as burglary
  • Staff Compliment Illness

In other words, we can give you an estimate on how long a project might take, but require flexibility due to conditions and circumstances beyond our control.

On all manufactured products we make, there is a cancellation fee of 50% applicable. We do not carry stock on raw materials as we have experienced many thefts in the past. We order parts bi-weekly and materials from our suppliers based on the orders we received. In other words, if you place an order with us, we order and pay for your material with our suppliers.

It is important for us that you understand above. We will try to do our utmost best to get your product out ASAP.

 

Imported Items

We make use of a small airfreight container from our overseas suppliers. Once you place an order with us, we will place the order with them, and also pay them. Our suppliers also have their own challenges regarding raw materials and their suppliers. Therefore, your items that you ordered can be in the next container but then again, maybe not. We have worked with our suppliers for a long time, and they will do their best to supply ASAP.  Any cancellation of product that we import will carry a 50% handling fee.

 

Items Purchased on Back Order

Should you make a purchase that indicates that the item you are buying is On Back Order, please be sure that you understand the estimated ETA  due to the fact that the items are being imported or transported Nationally and may be subject to delays that are beyond of our control.  Should you choose to make the purchase despite this, please note that stock is allocated to you prior to the excise of the goods from customs/transport of goods on South African Roads due to looting and rioting and you will not be in a position to request a refund due to delays.  We import/procure only a certain volume per shipment and should you purchase have been processed and allocated to a shipment,  the item is seen as purchased and to be shipped to you or made ready for collection upon arrival at the warehouse.

Please make sure if we have stock if we need to manufacture, and if we import, and understand the delivery time frame. Please don’t phone us and say you did not know.

 

CUSTOM MADE ITEMS:

Custom made items cannot be refunded at all as this is not part of our SKU items.

Any other SKU items will carry no fee when cancelled, and we will refund in full except if it has been purchased by means of outsourcing/drop shipping at an additional cost to KetelKraal indicates that items are OF THE LAST OF AVAILABLE STOCK.  This includes but is not limited to:

  • Glass Bottles
  • Plastic Bottles
  • Malt & Grain
  • Molasses

In such cases, there will be a 20% cancellation fee due to the fact that KetelKraal, in honor of your purchase will have suffered a loss of income due to your order being placed and paid for and therefore holding said item aside while declining other offers to purchase.

We will endeavor to deliver your product as soon as possible, but please don’t put pressure on us as this will not help to deliver your product any faster.

 

ALTERNATIVE OPTIONS FOR YOU:

  • You can exchange the item for an alternative one.  In such a case KetelKraal will either refund the difference or you may be necessitated to pay in the difference on the alternative items selected by you.
  • Cancel only the Out of Stock item, and get a refund or other items.
  • Ask for a credit note that you could use at a later stage.

CANCELLATION FOR TRAINING MODULES:

Our training Courses must be cancelled ten days before the scheduled day for a full refund. If you don’t notify us at least ten days before the class, a refund won’t be given as we could have reserved your seat for someone else.

Please note that our warranty only stands for products brought to our shop. We cannot be held liable for the courier fee or other expenses.

 
KetelKraal does not guarantee the following items:

Wooden Barrels
Broken Glass
Heating Elements
Wood Chips
Any yeast or consumable that has been opened
Water damaged or lightning strike accidents (any product)
Any product that was abused

 
LOAD SHEDDING
Please note that due to Load Shedding production of many of the items we produce can be delayed. For the most part machinery used to manufacture requires power and when Load Shedding occurs, (which is nothing unfamiliar to us South Africans), it does affect service delivery from time to time.

 

Also please note that it can be expected from you to leave the equipment/products with us so that we can do a full internal audit or send it back to the supplier for a diagnostic report. In the case this happens we will always try to offer a loan unit for the interim period, but if this is not possible, KetelKraal can’t be held liable for any damages our customers might suffer in such instances.

 

ALCOHOL METERS AND SG HYDROMETER T’S & C’S

  • Upon receipt of your Alcohol Meter/Triple Scale Alcohol Meter please do the following:
  • Calibrate the Alcohol Meter by inserting it into UNCONTAMINATED WATER to get a 0 (zero) reading.  Then with an existing 43% alcohol (vodka) test it the meter to check that it is reading accurately.  Temperature should be at 20 Degrees for optimum results.
  • SG Triple Scale Hydrometer – should be tested against UNCONTAMINATED WATER to establish the gravity and its accuracy.
  • Once you have followed this process and have established that the meter is faulty, please return to us within seven (7) days of delivery in its original packaging and in mint condition.
 
By using the website, you agree to all of the above.

 

WE THANK YOU FOR YOUR PATRONAGE AND LOOK FORWARD TO A MUTUALLY BENEFICIAL CONTINUED FUTURE RELATIONSHIP.